Wednesday, April 2, 2025
32.1 C
Lagos

Ecobank Remodels Branches for Enhanced Customer Experience, Service Delivery

Ecobank Nigeria has started the remodeling of its branches across the country.  This effort will see the bank turn its existing banking halls into modern smart banking arenas designed to offer a cozy experience to customers and other stakeholders of the bank who visit the branches.

Speaking on the branch transformation exercise, Titi Olarinde, Head, Branch Network, Ecobank Nigeria Limited said it is a deliberate and strategic decision of the bank to ensure that customers transact seamlessly in an environment where they are happy to come to everyday whilst providing the best banking experience for them and our staff.

She said the remodeled branches are equipped with fully functional digital service points, new ATMs, solar power for uninterrupted 24/7 electricity and other facilities for an enhanced customer experience.

She disclosed that for the first phase, the bank has earmarked 50 branches across the nation for the redesign exercise and they will be delivered before end of the year. 10 of these branches such as: Ajose Adeogun, Ikotun, Iju and Admiralty branches in Lagos; Jabi, Garki Area 8 and Maitama in Abuja; Murtala Mohammed Way, Kano; Benin Sapele Road, Benin-City and Aba Road in Port Harcourt have been completed and are already open to customers.

“For us as a bank, we decided to redesign and give our branches a new look and feel to tell the story of who we are as a pan African banking institution. The comprehensive renewal affects the ambience, aesthetics, internal and exterior branding of the branches. To complement the new look, the signages are also being completely changed or refurbished.  We believe the remodeled branches will reflect the personality and values of the brand, raise the bar of customer experience and service delivery to our existing and prospective customers as well as all stakeholders. Visit any of our branches in Ajose Adeogun, Ikotun, Iju and Admiralty branches in Lagos; Jabi, Garki Area 8 and Maitama in Abuja; Murtala Mohammed Way, Kano; Benin Sapele Road, Benin-City and Aba Road in Port Harcourt and have a feel of the locations already completed and opened to customers.”

Mrs. Olarinde concluded by saying that the various innovative projects by the bank in recent times are targeted at making it the most preferred financial institution in the country.

Ecobank Nigeria Limited is an affiliate of the Ecobank Group, the leading pan-African banking group.

Ecobank Nigeria offers a comprehensive suite of financial services and solutions to its Consumer, Commercial, Corporate and Investment Banking clients at over 200 branches and 60,000 Xpress Point agency locations in Nigeria.

spot_img
spot_img
spot_img

Hot this week

RMB Leads Investor Roadshow in Nigeria, Reinforcing Market Confidence, Investment Opportunities

L- R: Regional Lead, Institutional Client Group, RMB, Eyitope Owolabi;...

Tinubu Signs Investments and Securities Bill 2025 into Law

In a major boost to capital market regulation in...

NDIC Slates April 2025 for Liquidation Dividends to Heritage Bank Depositors

In response to concerns raised by depositors of the...

Bayo Adeyinka Secures Freedom for 8 Inmates, Donates Medical Supplies to Mark 50th Birthday

Fourth from left, Deputy Controller of Corrections (DCC) in...

Fidelity Bank Records 210.0% Growth in PBT to N385.2bn in 2024

Leading financial institution, Fidelity Bank Plc released its 2024...

Topics

El-Rufai Commends Olam on Agric Investment, Reforms

El-Rufai Commends Olam on Agric Investment, Reform Olam Nigeria,...

How Stanbic IBTC Was Caught in Annual Accounts Fraud

The white-stained gloves went off. And the pretence of Best Corporate Governance was publicly muddled as Stanbic IBTC Bank Plc was caught red-handed by the Financial Reporting Council (FRC) for allegedly falsifying and manipulating its annual accounts in 2013 and 2014 to deceive regulators, tax authorities, shareholders and the general public on the true state of its financial results in the two years under review. The sanctions against the bank included immediate suspension of Mr. Atedo Peterside, Chairman and Mrs. Sola David-Borha, CEO.

The Bloody News from South Africa

When apartheid ended in 1994, the ANC promised to make black South Africans richer (Black Economic Empowerment). The lot of poorer blacks, however, has not improved much. Many are frozen out of the workplace altogether. The unemployment rate among blacks is 28.5%, compared with 5.6% for whites. If those who want work but have given up looking for it are included, the jobless rate is a whopping 41.6% for blacks compared with 7.5% for whites. The Economist, April 27, 2013.

Universal, Guinea, Norrenberger Group to Sponsor NAIPE AGM

Universal Insurance Plc, Guinea Insurance Plc and Norrenberger Group...

Sterling Bank Alleges Exploitation of National Assembly, Police Force CID in Business Dispute

Sterling Bank Limited, has petitioned the Inspector General of...

BAFI Awards: African Alliance Named Claims Excellence Insurance Company of the Year

Joyce Ojemudia Managing Director/CEO African Alliance Insurance Plc African Alliance Insurance Plc...

Tana Africa Offloads 25% Stake in Promasidor for $399m

Investment firm, Tana Africa Capital sold its 25% stake...
spot_img

Related Articles

Popular Categories

spot_imgspot_img